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 Registration Error Codes
Article Adobe Errors
Code 1      There is a problem signing in at Adobe. Check your credentials and try again.    
    Try re-entering your credentials.
Code 2      Your username or password are invalid at Adobe. Check your credentials and try again.
   This error can occur if you have a previous registration with Adobe and have not entered the same credentials. See this link for more information.
Code 3      Adobe has indicated that your selected country can not use their DRM.
    
Code 4      Your username is not a valid email address. Check your credentials and try again.
    Make sure you have entered your email address correctly.
Code 5      One of your entries (element) is invalid. Check your credentials and try again.
    Make sure you have entered your email address correctly.
Code 6      One of your entries (attribute) is invalid. Check your credentials and try again.
    Make sure you have entered your email address correctly.
Code 7      Adobe internal error
    Try again later.
Code 8      Adobe generic error
    Try again later.
Code 9      Network connection error. Please try again. (The server at Adobe timed out.)
    Make sure you have an active Internet connection. The Adobe server may have temporarily timed out. Try again.
Code 10    Network connection error. Please try again.( The server at enTourage Systems Inc. timed out.)
    Make sure you have an active Internet connection. The enTourage Systems server may have temporarily timed out. Try again.


Entourage Server Errors
Code 20       Both first name and last name must be specified
    You must enter both your first name and last name.
Code 21       Email address must be specified. Make sure you include the @.domain in your email address.  
    You must enter an email address.
Code  22       Password must be specified
    You must enter a valid password.
Code 23       Invalid email address
    Make sure you have entered your email address correctly. Remember to include the @.domain in your email address.  
Code 24       Password must contain at least six characters
    Check the password. You may need to turn on Show Password as you enter the value.
Code  25       Your password can not be the same as your email address
    Enter a password that is different from your email address.
Code  27       An account already exists with this email but the password that you entered does not match
    Log on to www.entourageedge.com and make sure you are using the correct password. Then re-enter your username and password correctly.
   
Device Registration Errors    
Code 41       Your user account password is incorrect. Please ensure your password is correct and try again.
    
Code 42       This device is already registered to another user and cannot be registered again until it is designated as Transferrable.
    Case 1: If you are giving your device to another user, you must make the device transferable. See Knowledge Base article https://www.entourageedge.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=81

    Case 2: Select the Shopping Cart icon on the bottom left of the tablet screen. On the top right of the enTourage eDGe bookstore webpage, check the email address to which the device is registered. Make sure this is correct. If not, please log on to entourageedge.com with the INCORRECT email address and make the device transferable. Then re-register with the correct information.
Code 43       This device is transmitting bad data. Please try again.
    Check for a software update. See the knowledge base for more information on how to update software.    

Code 44       An unexpected server error has occurred. Please try again.
    Turn off the wireless switch. Wait for 60 seconds. Switch it back on. Re-connect to your wireless router and try again.

Code 45       An unexpected device error has occurred. Please try again.
    Try again later. If this problem persists, re-boot the device. If you still have the problem, try connecting to a different wireless network and try again.
Code 46    Network connection error. Please try again.    
    Turn off the wireless switch. Wait for 60 seconds. Switch it back on. Re-connect to your wireless router and try again.
NOTE: The Pocket eDGe does not have a WiFi Switch. To turn off WiFi on the Pocket eDGe, go to Network Controls then select the checkmark next to Wi-Fi to turn off the connection.

Adobe DRM Errors
    
Code 60       Your Adobe DRM ID or password are invalid.     
  
Code 61       Your date, time or timezone is not set properly.  Please update your time settings and retry.
    
Code 62       You have already fulfilled this content using another Adobe account.
    
Code 63       You are not licensed to view this Adobe content.
    
Code 64       DNS resolving to an IP address has timed out.  Please check your internet connection and try again.
    
Code 65       The Adobe ACSM file is corrupt. Please try again.
Code 66       This device is not activated with Adobe.  Your must register before you can proceed.
Code 67       You have reached the maximum number of 6 activations with this Adobe ID.  Please use a different Adobe ID to activate this device.x
    You can only register your enTourage eDGe with your Adobe account six times. You must create a new Adobe account if you exceed that number.
Code 68       There were issues downloading the content from the network.
Code 69       Network connection error. Please try again . (Timeout error from Adobe)
Code 70       Network connection error. Please try again. (Timeout error from enTourage Systems Inc.)
Code 79       Unknown Adobe DRM error
Code 80       Network Connection Error. Please try again.
    
Software Update Errors
Code 101     The software update has failed due to a network connection problem.  Check your network settings and try again.
Make sure you have a valid Internet connection. Navigate to a website you have not visited. If you have a valid connection but this problem persists, you must use a different wireless network.
    
Code 102  The update service encountered an error. Please try again later.
Open Network controls then select the checkmark next to "Wi-Fi" to turn off the connection. Wait for 60 seconds. Turn it back on. Re-connect to your wireless router and try again.
 
Article Details
Article ID:
98
Created On:
17 Mar 2010 3:41 PM
 

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